Privacy Policy

Welcome to DeployAgent !

This Privacy Policy (" Policy ") applies to DeployAgent website and related services. SPARKHUB PTE. LTD. ("we", "us" ,"our") is the service provider and operator of DeployAgent Services. We value and respect your privacy, and we are committed to protecting it in compliance with this Privacy Policy and applicable laws and regulations. This Policy aims to provide you (" you ", " User ") with an understanding of our practices concerning the collection, use, share and storage of personal information we collect from or about you when you interact with us, as well as your rights regarding the information you provide and how we safeguard those rights. By accessing and using the DeployAgent Services, you agree to be bound by this Policy. If you do not agree with this Policy, in whole or in part, you should not use the DeployAgent Services.

We provide User the ability to build Websites, and create and collaborate on deployments. We hold personal information that you provide to us to set up and manage your account and the Services, and personal information generated in connection with your use of the Services. This privacy policy informs you of your choices and our practices regarding your personal information. We also hold data, including personal information, that you submit, upload, transmit or display using the Services ("Content") and we store this data solely in order to provide the Services. You are the data controller of Content and questions about data handling processes from your users or third parties regarding Content should in the first instance be addressed to you. As your service provider, we only provide technical tools and do not intervene in your or end-users' specific business data decisions.

We strongly advise you to read this Policy carefully to understand our practices regarding your personal information. We also recommend visiting this Policy frequently to stay informed of any updates. If you have any questions, please feel free to contact us at deployagent@sparkhubcorp.com.

This Policy will help you understand the following contents:

• 1. What Information We Collect About You
• 2. How We Use Your Information
• 3. How We Share Your Information
• 4. Minimum Age Requirements for Our Sites and Services
• 5. Your Rights and Choices
• 6. Data Retention and Security
• 7. Third-Party Services
• 8. International Data Processing and Transfer
• 9. Update of this Policy
• 10. How to Contact Us
• 11. Supplemental Terms - Jurisdiction Specific Terms

1. What Information We Collect About You

We collect information about you through various means when providing the DeployAgent Services. Please note that certain types of information are necessary for us to provide the DeployAgent Services to you. If you choose not to provide us with such information or request its deletion, you may no longer be able to access or use the DeployAgent Services. We collect your information in the following ways:

Information You Provide Directly:

• Account Information. You can choose to set up your account using one of your existing accounts with Google, we collect information from that connected account to complete your registration, this may includes your profile picture, Google ID, email address.
• Payment Information: If you purchase a paid subscription from DeployAgent, we will collect payment information from you that may include your name, billing address and credit card or bank information. We may also use your credit card information to verify your identity and prevent abuse. We do not directly process or store your entire credit card number, but we do direct that information to our third-party payment processors for processing.
• Marketing Contact Information: If you request DeployAgent to contact you, or sign up for marketing materials or events, DeployAgent may collect information such as name, address, email address, telephone number. This may be collected through the Website as well as through the use of the DeployAgent Services.
• User Content and File Information: We collect your website information that you upload, post, deliver, or otherwise provide to the Service, such as source code, text, photographs, document, or other files including videos or recordings, Git information, and other files that you provide us.
• Troubleshooting Information: If you contact DeployAgent’s customer support, we will collect information about you related to your account and the requests you are making.
• Any Information You Voluntarily Provide to Us.

Information We Collect Automatically:

• Device Information. We may collect information about how your devices interact with our Sites, Marketing Activities, and Services, such as browser type and settings, device details (e.g., device type, screen size, operating system, model, model number), language preferences, Internet Service Provider, mobile network, push notification tokens, and device event information (e.g., system activity and hardware settings, application version, and unique device identifiers, such as device ID).
• Service-Generated Information. We collect and use information generated from using our Services and Sites, such as log files, Internet Protocol (IP) address, location information derived from your IP address, proxy server, diagnostics, capacity and usage information to determine storage requirements, performance information from our servers, data settings, and system configurations, including your elected privacy and security settings.
• Location Information. We collect User' and End Users' city and country based on IP address. We do not identify precise location.
• Cookies and Tracking Technologies: DeployAgent uses cookies and similar tracking technologies to provide functionality, such as storing your settings, and to recognize you as you use our Services and our Website. In addition, we use cookies to gather information to provide interest-based advertising which is tailored to you based on your online activity.

Information We Obtain from Other Sources:

• Vendors and Partners: We may receive information about you from third-parties such as vendors, resellers, or partners. For example, our sales and marketing teams may receive access to third-party databases containing information to enrich business contacts and other corporate data. We will explain this to you at the time of collection and obtain your consent.
• Other methods. We may also use other methods to collect additional information about you, your device, or your use of the services. We will explain these methods to you at the time of collection and obtain your consent if required by applicable laws.

Please note that we are not responsible for the privacy practices of our service providers and business partners, and their information practices are not covered by this Policy. We may aggregate or de-identify the information described above, and such aggregated or de-identified data is not subject to this Policy.

2. How We Use Your Information

We use the information we collect from you to ensure the operation, maintenance, enhancement, and development of all features, functionality, and services offered on DeployAgent Services. Here is an overview of how we use your information:

• Security and Fraud Prevention. We use your information to provide security for our websites, products, software, and applications. This includes preventing fraud and abuse.
• Service Provision and Support. We use your information to fulfill your requests for services, support, and information. This includes internal operations such as troubleshooting, testing, research, statistical analysis, data analysis, and soliciting your feedback.
• Improving and Developing DeployAgent Services. We use your information to improve and develop DeployAgent Services, ensuring that we continue to enhance the platform based on user feedback and needs.
• Communication and Feedback. We use your information to communicate with you and respond to your feedback. This enables us to address your inquiries, provide support, and keep you informed about updates and developments.
• Enforcement of Policies. We utilize your information to enforce our Terms of Service and other policies to maintain a safe and positive environment for all users.
• Sales and User Support. We use your information to facilitate sales, promotions, and purchases of goods and services on DeployAgent Services.

In certain cases, we may seek your consent to process your personal information for specific purposes. If you provide consent, you can withdraw it at any time, and we will cease processing your data for that purpose.

3. How We Share Your Information

DeployAgent does not sell your personal information to third parties. We only disclose information on a need-to-know basis where appropriate safeguards and contractual arrangements are in place and as described below.

(1) Delegation to Affiliates

We may delegate the processing of your personal information to our affiliates to fulfill the purposes described in this Policy. Such delegation will be within the scope of the purposes described, and we ensure that our affiliates comply with the provisions of this Policy regarding the retention of personal information.

(2) Service Providers and Business Partners

We may share certain information with service providers and business partners to assist us in performing business operations and for business purposes. These parties may include website hosting providers, database maintenance providers, data storage and security service providers, payment processors, transaction fulfillment providers, advertising and marketing vendors, and others. We enter into Data Processing Agreements (DPAs) with these parties to ensure they process your information in compliance with this Policy, limit its use to the purposes for which it is provided, and implement reasonable confidentiality and security measures.

These service providers are authorized to use your information only as necessary to provide Services to DeployAgent. We may use and disclose aggregate information that does not identify or otherwise relate to an individual for any purpose unless we are prohibited from doing so under applicable law.

(3) Corporate Transactions

In the event of a substantial corporate transaction such as the sale of a website, merger, consolidation, asset sales, or bankruptcy, we may share all the information we collect.

(4) Legal Compliance and Protection

We may disclose your information when required by law, subpoena, or other legal process, or when we have a good faith belief that disclosure is reasonably necessary to investigate, prevent, or take action regarding suspected or actual illegal activities, assist government enforcement agencies, enforce our agreements with you, investigate and defend against third-party claims or allegations, protect the security or integrity of our services, or exercise or protect the rights and safety of DeployAgent, our users, personnel, or others. We strive to notify users about legal demands for their personal information unless prohibited by law or court order, or in case of emergencies. We may choose to challenge such demands when we believe they are overbroad, vague, lack proper authority, but we do not guarantee to challenge every demand.

(5) Consent and Third-Party Services

We partner with third-party services (e.g., Google) to provide sign-up, log-in, and content-sharing experiences. If you choose to use these features, we may share information about you with these Third-Party Services. Depending on the permissions you grant, these Third-Party Service may access your account information and other information you choose to provide. When engaging in public activities on DeployAgent, be cautious about disclosing personal information, as it may be read, collected, or used by other users. DeployAgent is not responsible for the information you choose to submit in such cases.

We may disclose your information with other third parties with your consent.

4. Minimum Age Requirements for Our Sites and Services

The Sites and Services are not directed or intended for use by individuals under the age of 16. To use DeployAgent's Sites and Services, you must be old enough to consent to the processing of your information in your jurisdiction. We do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us.

If we discover that a minor under the age of 16 has provided us with personal information in violation of applicable laws, we will delete the information collected and terminate the minor's account, unless we are legally obligated to retain such information.

5. Your Rights and Choices

(1) Your Rights Relating to Your Personal Data

You may have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws these rights may include the right to:

• Access your Personal Data held by us;
• Know more about how we process your Personal Data;
• Rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete;
• Erase your Personal Data;
• Restrict our processing of your Personal Data;
• Transfer your Personal Data to another controller, to the extent possible;
• Object to any processing of your Personal Data;
• Opt out of certain disclosures of your Personal Data to third parties;
• If you’re under the age of 16, or such other applicable age of consent for privacy purposes in relevant individual jurisdictions, opt-in to certain disclosures of your Personal Data to third parties;
• Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects (“Automated Decision-Making”);
• Withdraw your consent at any time (to the extent we base processing on consent), without affecting the lawfulness of the processing based on such consent before its withdrawal; and
• Not be discriminated against for exercising your rights as described above.

Where we process your Personal Data for direct marketing purposes or share it with third parties for their own direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection.

(2) How to Exercise Your Rights

To exercise your rights, please contact us by using the information in Section 10 Your Personal Data may be processed in responding to these rights. We try to respond to all legitimate requests within one month unless otherwise required by law, and will contact you if we need additional information from you in order to honor your request or verify your identity. Occasionally it may take us longer than a month, taking into account the complexity and number of requests we receive, we will provide you with a clear explanation at that time.

(3) This Privacy Notice does not apply to:

• Any information that You process to provide their services to End Users. You are solely responsible for ensuring compliance with all applicable laws and regulations with respect to their End Users, including notifying their End Users of their personal information collection, use, and disclosure under their own terms of service and privacy policies. If your personal information is contained in Customer Content and you have any questions about the specific settings and privacy practices the relevant Customer has made to share your personal information with us, please contact the relevant Customer directly or review their privacy notice.
• Third-party products, services, businesses, or any software accessible via the Service or that integrates with the Service. If you have any questions about the specific settings and privacy practices of such third parties, please contact the relevant third-party product, service, or business to review its privacy notice.

6. Data Retention and Security

(1) Data Retention

We retain your information for the minimum necessary period to fulfill our legal and contractual obligations, develop our Sites and Services, resolve disputes, enforce our rights, for legitimate business purposes, such as tax or accounting requirements, as described in this Notice and as recommended by industry standards.

When we no longer have an ongoing legitimate business need to process your information, we will either delete or anonymize it. When we choose to anonymize information, we strive to make sure that the information cannot be linked back to you or any specific user. If deletion is not possible (e.g., backups), we will store it securely.

(2) Data security

We employ various managerial, technical, and physical measures to safeguard the integrity and security of your information. The specific measures used may depend on the sensitivity of the information. However, it's important to understand that no security measures or systems can provide absolute guarantee of protection. We evaluate these measures on a regular basis to ensure the security of the processing.

Please remember that you control what personal information you provide while using the DeployAgent Services. Ultimately, you are responsible for maintaining the secrecy of your identification, passwords and/or any personal information in your possession for the use of the DeployAgent Services. Always be careful and responsible regarding your personal information. We are not responsible for, and cannot control, the use by others of any information which you provide to them and you should use caution in selecting the personal information you provide to others through the DeployAgent Services. Similarly, we cannot assume any responsibility for the content of any personal information or other information which you receive from other users through the DeployAgent Services, and you release us from any and all liability in connection with the contents of any personal information or other information which you may receive using the DeployAgent Services. We cannot guarantee, or assume any responsibility for verifying, the accuracy of the personal information or other information provided by any third party. You release us from any and all liability in connection with the use of such personal information or other information of others.

If you have any questions about the security of our Sites and Services, please feel free contact us.

7. Third-Party Services

Our Sites and Services may contain links to or integrations with other websites or applications not operated or controlled by DeployAgent ("Third-Party Services"). Certain Third-Party Services used to navigate to and from our Sites and Services have separate user terms and privacy notices that are independent of this Notice. We are not responsible for the content, accuracy, or opinions expressed in such Third-Party Services. We do not monitor or check these Third-Party Services for accuracy or completeness. We recommend carefully reviewing the terms and privacy notices of each Third-Party Service prior to use in alignment with your specific compliance, privacy, and security requirements.

8. International Data Processing and Transfer

To provide our Sites and Services, DeployAgent may store, process and transmit your information outside of your country of residence, which may have different data protection laws and may not offer the same level of protection or guarantees as in your country or the country where you initially provided the information. We ensure that all transfers comply with applicable laws using appropriate safeguards, such as:

• Adequacy Decisions: Transferring data to countries recognized as providing an adequate level of data protection by relevant authorities (e.g., the European Commission for EEA users).
• Standard Contractual Clauses: Using approved contractual protections for transfers where adequacy decisions do not apply.
• User Consent: Obtaining your explicit consent where required by law.

We take appropriate measures to ensure recipients protect your information in line with this Policy and applicable laws. For more details, refer to the "Supplemental Terms - Jurisdiction Specific Terms" section.

9. Update of this Policy

We reserve the right to periodically update or modify this Policy to reflect changes in our business, technology, and relevant laws and practices. Whenever we make updates to the Policy, we will notify you by updating the "Last Updated" date at the top of the revised Policy, or providing any other notice as required by applicable law. We strongly recommend that you review the Policy each time you visit DeployAgent to stay informed about our current privacy practices.

10. How to Contact Us

If you have any comments, questions, concerns or requests regarding this Policy or our practices related to the protection of personal information, please feel free to contact us at deployagent@sparkhubcorp.com. To ensure a prompt and efficient response, please label your email subject line as "DeployAgent Privacy Policy request." Our Data Specialist is responsible for overseeing and implementing our personal information protection strategy, as well as ensuring compliance with applicable laws and regulations. We will make every effort to review your requests promptly, verify your user identity, and respond within the timeframe required by any applicable law. If your request involves complex or significant issues, we may require additional information.

11. Supplemental Terms - Jurisdiction Specific Terms

European Economic Area ("EEA"), Switzerland, and UK If you are using the services in the EEA, Switzerland or the UK (the "European Region"), the following additional terms apply:

Legal Bases for Processing

We use your personal data only as permitted by law. Our legal bases for processing your personal data described in this policy are described in the table below.

(1) Personal Information Categories:

• Account Information
• User Content
• Communication Information
• Device and Usage Information
• Log Data

Purpose of processing:

To create and manage your account, provide a seamless and convenient login experience, and enable you to interact with our services, such as engaging in conversations and accessing various features.

Legal bases:

• Where necessary to perform a contract with you when we provide and maintain our services.
• Your consent when we ask for it to process your personal data for a specific purpose to help you create accounts.
• Where necessary for our legitimate interests: If you're under 18, your ability to enter into a binding contract is restricted. In such cases, where we may not be able to process your information based on contractual necessity, we rely on legitimate interests. We use the information we collect to enable you to access and use the platform.

(2) Personal information Categories:

• User Content
• Communication Information
• Device and Usage Information
• Log Data

Purpose of processing:

To identify areas for improvement, develop new features, and enhance the overall user experience.

Legal bases:

• Where necessary to pursue our legitimate interests in identifying and resolving issues with the platform and enhancing its functionality; and to conduct research and safeguard personal data through aggregation or anonymization, in line with the principles of data minimization and privacy by design.
• Your consent when we ask for it to process your personal data for a specific purpose to provide services.

(3) Personal Information Categories:

• Account Information
• Communication Information
• Device and Usage Information

Purpose of processing:

To inform you of changes to our services, provide customer support, or send you other service-related messages.

Legal bases:

• Where necessary to perform a contract with you when we provide and maintain our services.
• Your consent when we ask for it to process your personal data for a specific purpose to communicate with you.

(4) Personal Information Categories:

• Account Information
• User Content
• Communication Information
• Device and Usage Information
• Log Data
• Cookies & Similar Technologies

Purpose of processing:

To comply with our legal obligations, or as necessary to perform tasks in the public interest, or to protect the vital interests of our users and other people. This could include providing law enforcement agencies or emergency services with information in urgent situations to protect health or life.

Legal bases:

• Where necessary to comply with a legal obligation: This applies in situations where we are required to take steps to ensure the safety of our users, or to comply with a valid legal request, such as an order from law enforcement agencies or courts. It also applies when we are fulfilling our obligations under applicable laws, or when we are protecting the rights, safety, or property of ourselves, our affiliates, our users, or third parties.
• Where necessary for our legitimate interests to protect our business, employees, and users from illegal activities, inappropriate conduct, or breaches of terms that could cause harm, and to disclose and share information with regulators or other government authorities.

(5) Personal information Categories:

• Account Information
• User Content
• Communication Information
• Device and Usage Information
• Log Data
• Cookies & Similar Technologies

Purpose of processing:

To detect and prevent fraudulent activities, abuse, and other security threats. This helps us maintain the integrity and stability of our platform.

Legal bases:

• Where necessary to comply with a legal obligation when we use your personal data to comply with applicable law or when we protect our or our affiliates', users', or third parties' rights, safety, and property.
• Where necessary for our legitimate interests to ensure that the Platform is safe and secure.

Data Storage

It is important to note that our servers are situated in Singapore or other locations as applicable. Consequently, when you utilize our services, your personal data may be processed and stored on our servers located in Singapore or other locations as applicable. This could involve either a direct submission of your personal data to us or a transfer of your data conducted by us or a third-party.

Your Rights

You have the following rights:

• The right to request free of charge (i) confirmation of whether we process your personal data and (ii) access to a copy of the personal data retained;
• The right to request proper rectification or erasure of your personal data or restriction of the processing of your personal data;
• Where processing of your personal data is either based on your consent or necessary for the performance of a contract with you and processing is carried out by automated means, the right to receive the personal data concerning you in a structured, commonly used and machine-readable format or to have your personal data transmitted directly to another company, where technically feasible (data portability);
• Where the processing of your personal data is based on your consent, the right to withdraw your consent at any time (withdrawal will not impact the lawfulness of data processing activities that have taken place before such withdrawal);
• The right not to be subject to any automatic individual decisions, including profiling, which produces legal effects on you or similarly significantly affects you unless we have your consent, this is authorised by European Union or Member State law or this is necessary for the performance of a contract;
• The right to object to processing if we are processing your personal data on the basis of our legitimate interest unless we can demonstrate compelling legitimate grounds which may override your right. If you object to such processing, we ask you to state the grounds of your objection in order for us to examine the processing of your personal data and to balance our legitimate interest in processing and your objection to this processing;
• The right to request the restriction of the processing of your information where (i) you are challenging the accuracy of the information, (ii) the information has been unlawfully processed, but you are opposing the deletion of that information, (iii) you need the information to be retained for the pursuit or defense of a legal claim, or (iv) you have objected to the processing and you are awaiting the outcome of that objection request;
• The right to object to processing your personal data for direct marketing purposes; and
• The right to lodge complaints before your local data protection authority.

Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.

Please contact us if you would like to exercise any of your rights.