Terms of Service

Welcome to PieBox !

PieBox software and related services (the "Platform") refer to the services provided to you by SPARKHUB PTE. LTD. and/or its affiliates ("we", "us", or "our") in the form of web pages, applications (which may have different versions), and innovative forms that emerge with technological advancements. These include AI programming, one-click deployment, and other related products and services. You can use PieBox's services to create agents, web pages, applications, software, etc., and you can also experience the Platform's services through its skills marketplace or by co-creating skills with the Platform.

These Terms of Service (referred to as the "Terms") constitute a binding legal agreement between you ("user" , "you" , "consumer") and us (including our successors and assigns). PieBox refers to the websites, products, and other services related to PieBox that we offer (collectively, the "Services"). The Terms establish the terms and conditions governing your access to and use of the Services. We strongly advise you to carefully read and fully understand these Terms and their conditions.

Your Agreement to these Terms of Service

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by the Terms, and you represent that you have the full legal capacity and competence to enter into a binding agreement with us. If you do not agree to the Terms, please refrain from accessing or using any of the Services.

Your access to and use of the Services are also subject to our Privacy Policy as well as any additional guidelines or rules that may be made available to you from time to time. The terms of these documents will be posted through our Services or otherwise notified to you, and they are incorporated herein by reference.

If you have any questions or comments regarding these Terms, please contact us at contact@piebox.me. We will be happy to answer your questions.

Arbitration Notice: These terms contain an arbitration clause and a waiver of rights to bring a class action against us. Except for certain types of disputes mentioned in that arbitration clause, you agree that disputes between us will be resolved by mandatory binding arbitration, and you waive any right to participate in a class-action lawsuit or class-wide arbitration.

Age and Eligibility

You must be at least 18 years old to use the Services (or meet the minimum age requirement for using this service in your region, whichever is higher). By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or removed from the Services; and (c) your registration and your use of the Services is in compliance with any and all applicable laws and regulations. If you are an entity, organization, or company, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.

Services may only be used or accessed through an electronic device controlled by you at all times. A valid PieBox account may only be created and maintained if you provide valid information in the signup process, and you regularly update such information to assure its accuracy. You shall be responsible for maintaining the confidentiality of login information associated with your account, and you are responsible for all activities that occur under your account.

Temporary Use License

During the period for which you are authorized to use the Services, and subject to your compliance with the terms of this Agreement, you are granted a personal, non-sublicensable, non-exclusive, non-transferable, limited license. Any rights not expressly granted herein are reserved and no license or right to use any trademark of PieBox or any third-party is granted to you in connection with the Services.

Changes to these Terms

In order to improve your user experience or enhance product safety performance, we may modify PieBox and the Services from time to time. We reserve the right to change the Terms as necessary in accordance with applicable laws and regulations. If we make changes to it, we will notice through our notifications, in-app announcements or other means to provide you with the opportunity to review the changes. We will also update the "Last Updated" and "Effective Date" at the top of these terms to reflect the effective date of such terms. So please come back and review these terms regularly.

By continuing to access or use the Services after the revised Terms become effective, you agree to be bound by them. If you do not agree to the revised Terms, you must cease accessing or using the Services.

Use of Services

• Service provision. Please note that not all Services or features may be available in your jurisdiction. Different versions of the Services may offer different features, we may periodically update or modify the Services. The Services are owned and operated by us, and we retain all rights to the Services that are not expressly granted to you in these Terms.
• Accounts and Registration. When you register for a PieBox account authorized to access the Services (“Account”), you can register for an Account through a third party platform account（for example, Google account）. You agree that you shall additionally comply with any applicable terms and conditions of that third party platform. You are responsible for safeguarding any and all Account details and access credentials, and you shall be responsible for any use of the Account or Services and all activities that occur under your Account, regardless of whether the activities are authorized or undertaken by you, your employees or a third party (including your contractors, agents and/or End Users), and including in circumstances due to your failure to properly safeguard such Account details and access credentials. Except to the extent caused by our breach of these Terms, PieBox and its Affiliates are not responsible for any unauthorized access to your account. Any breach of these Terms or any use of your Account by anyone will be treated as if the breach or use had been carried out by you, and will not relieve you of your obligations to us. We may deny you the right to create an account.
• License. Any entities or individuals that access the Services under your Account 、Webiste or an Application are referred to in these Terms as “End Users”. You shall and shall ensure that your authorized End Users access and use the Services in accordance with these Terms during the Term. Such Services shall be provided during the Term. You and your authorized End Users shall only access the Services via your Account and the use of any Services shall be subject to these Terms. If you become aware of any unauthorized use of your Account or the password for your Account, you will notify PieBox immediately. If you are an entity, organization, or company, you will ensure your employees and contractors access the Services through your Account. You acknowledge that PieBox or its licensors own all rights, titles and interest in and to the Services and the Software. Subject to your and your authorized End Users’ compliance with these Terms, PieBox grants, or shall procure the grant, to you and your authorized End Users a limited, non-exclusive, non-transferable, non-sublicensable and revocable license to use the Software in a manner not exceeding any applicable usage limitation or term, and only in connection with the Services. To the extent that any Software comes with an end user license agreement, terms of service or other similar agreement governing the use of such Software, you agree that you will, and ensure your End Users, strictly comply with such agreement. Other than as specified in the foregoing, no other rights are granted to you under these Terms to use the Services (including any Software offered in connection therewith).
• Suspension of Services. If you become aware or reasonably suspect that any Website or Application (including an End User’s use of an Application) or User Data violates these Terms, you will immediately suspend the Website or Application, remove the User Data, and suspend access by End Users. If you fail to take such action, PieBox may suspend or disable the Website、Application and your Account until that violation is remediated to PieBox’s satisfaction. In the event that PieBox determines at its sole discretion that your or your End User’s use of the Services could: (a) disrupt the Services; (b)disrupt use of the Services by a third party; (c) disrupt the PieBox network or servers used to provide the Services; (d) allow unauthorized third party access to the Services; or (e) otherwise pose a security risk or threat or result in any legal or regulatory liability to PieBox, then PieBox or its Affiliates may immediately and without prior notice to you, restrict or suspend your Account or the offending Application or End User account, to the extent required to address such concern. You agree that you are responsible for all Fees incurred or payable during such period of restricted or suspended use.
• Service Modification or Discontinuation. PieBox may discontinue or make any changes to the Services (or any portion thereof) at any time without incurring liability to you. PieBox may choose to, without limitation, discontinue, limit, restrict, change or remove the Services, any Service component, or availability of the Services (or any portion or component thereof) in any specific Service Region, territory or industry sector or field of business. If PieBox discontinues or makes any changes to the Services that would materially decrease the functionality of those Services, PieBox will use commercially reasonable efforts to inform you of the change with reasonable advance notice before it goes into effect, provided that you have subscribed to be informed about those changes. PieBox may make the change, and will not be obligated to provide notice, if the discontinuation or change is necessary to address an emergency or threat to the security or integrity of the Services or PieBox, comply with or respond to litigation, address Intellectual Property Rights concerns, or comply with the law or government requests. PieBox may provide periodic updates to the Software or Services from time to time (“Updates”). PieBox may also make new features or functionality available from time to time through the Services and add new services to the Services from time to time, the use of which may be contingent upon your agreement to additional requirements.
• Third Party Applications. You are solely responsible for any software, tools or applications used by you in connection with your use of the Services ("Third Party Software"), including third party software made available or offered in connection with the Services. PieBox is not responsible for and is not liable for any damages or losses arising from the use of the Third Party Software, and PieBox does not endorse, support or guarantee the quality, reliability, or suitability of any Third Party Software. You agree that the use and making available of any Third Party Software is at your own risk. You shall comply with and ensure that your End Users comply with any terms and conditions applicable to Third Party Software. PieBox does not provide any technical support for any Third Party Software. You acknowledge and agree that your use of third-party plugins and APIs will be subject to the agreements of those third parties (for example, some third-party services may refuse to generate output for you if your input is invalid or contains inappropriate content), and your end-user data will be processed in accordance with the provisions of these third-party agreements.

Acceptable Use

6.1 Limitations of the Service

This service relies on generative artificial intelligence models and may also rely on other models and services to provide you with AI-generated technology services and other technical services.

Artificial intelligence and machine learning are dynamic and constantly evolving. You agree that you recognize the inherent limitations of AI-generated outputs. We are committed to continuously improving our services to enhance their accuracy, reliability, security, and overall value. However, due to the inherent probabilistic nature of machine learning algorithms, our services may occasionally generate inaccurate information.

By using our services, you acknowledge and agree to the following:

• For scenarios where you use the output of the AI model that may have a significant impact on you or your end users, including but not limited to medical, financial, investment, insurance, credit, education, employment, housing, legal matters, medical decisions, or other significant decisions, we recommend that you consult relevant professionals.
• You are responsible for evaluating the accuracy and appropriateness of the AI model output based on your specific needs, including conducting manual review as appropriate before applying or disseminating the output of this service.
• The output of the AI model should not be used as the basis for further actions or inactions by you or your end users. You are solely responsible for any judgments you make based on the output content, or any subsequent actions you take accordingly, including any risks arising from reliance on the authenticity, accuracy, reliability, non-infringement, or fulfillment of a specific purpose of the output content. You should scientifically and rationally understand and legally use generative artificial intelligence technology.
• This service may occasionally generate incomplete, incorrect, or potentially offensive output, which should not be interpreted as reflecting our views or positions. Furthermore, any reference to third-party products or services in the output does not imply our endorsement or affiliation with us.

6.2 Code of Conduct

You agree not to (and to not allow or cause any person (including any End Users) to) engage in any of the following prohibited activities (or encourage any person to engage in such prohibited activities) on or in relation to PieBox.

• No breach of the PieBox Terms of Service. You may not use PieBox in any manner or for any purpose which breaches the PieBox Terms of Service (including this Policy) or which breaches the terms of service of any other PieBox service or product.
• No illegal, harmful or offensive use or content. You may not use PieBox to:
  • violate any applicable laws, regulations, governmental orders or decrees;
  • engage in, promote, or encourage any illegal (or potentially illegal) activities;
  • send any unsolicited, unauthorised spam, advertising or promotional messages;
  • share or publish any other person’s personally identifiable information using PieBox without their express consent;
  • create multiple accounts for disruptive or abusive purposes;
  • submit, upload, store, transmit, distribute, display or otherwise make available any content (whether displayed publicly or not) which in fact or in our reasonable opinion:
  • infringes our rights or any third party’s rights – including any intellectual property rights, contractual rights, confidentiality rights or privacy rights;
  • creates a risk of loss or damage to any person or property;
  • is fraudulent, false, misleading or deceptive;
  • harms or exploits, or may harm or exploit any person (whether adult or minor) in any way, including via bullying or harassment, or threats, support, or encouragement of violence;
  • is hateful, harassing, abusive, promoting bigotry, racially or ethnically offensive, defamatory, humiliating to other people (publicly or otherwise), threatening, profane or otherwise objectionable;
  • promotes or encourages self-harming; or is pornographic, sexually explicit, violent or otherwise of a mature nature;
  • impersonate any person or misrepresent your affiliation with any person or entity in registering or using an account (including by creating a misrepresentative account name or accessing another user’s account) or in making any communications or sharing or publishing any content or information using PieBox.
• No security breach or network abuse. You may not use PieBox to:
  • interfere with, or attempt to interfere with, any user’s or any other party’s access to PieBox;
  • disable, interfere with or circumvent any parts of PieBox;
  • intentionally distribute viruses, worms, Trojan horses, corrupted files or other malicious code or items;
  • probe or test the vulnerability of, or otherwise circumvent (or attempt to circumvent) any security features on, PieBox, our Systems or other users' Systems. "Systems" means any network, computer or telecommunication systems;
  • decompile, reverse compile or reverse engineer any of PieBox Software, or seek to do any of the foregoing, except to the extent that applicable laws and regulations do not allow us to prevent you from doing this;
  • interfere with our, any user's or any other party's Systems – including via unauthorised access; interception of data or connections; falsifying the origin of your data or connections; or attacking any Systems in an unauthorised manner (including by "Denial of Service" attacks or broadcast attacks); or
  • operating any Systems or services on (or that connect to) PieBox that are prohibited by us, at our sole discretion.

You may not, and you may not permit any other person (including any End Users) to (except where we expressly permit you to do so):

• sub-license, rent, lease or sell PieBox Software;
• use PieBox Software to gain unauthorised access to any system, account or data;
• directly or indirectly charge others for use or access to PieBox Software;
• directly or indirectly suggest our support or endorsement of any product, service or content (including any personal web site);
• remove, obscure or modify any copyright, trade mark or other proprietary rights notice, marks or indications found in or on PieBox Software;
• misrepresent the source or ownership of PieBox Software;
• copy, reproduce, adapt, modify, translate or create derivate works from PieBox Software, lend, hire, rent, perform, sub-license, make available to the public, broadcast, distribute, transmit or otherwise use any Licensed Item in whole or in part, or attempt to do any of the foregoing;
• attempt to disrupt or interfere with PieBox Software, including manipulating the legitimate operation of PieBox Software;
• use cheats, exploits, automation software or any unauthorised third party software designed to modify or interfere with PieBox Software;
• disrupt or overburden any computer or server used to offer or support PieBox Software, or other users’ use of PieBox Software; or
• develop any plug-ins, external components, compatibles or interconnection elements or other technology that inter-operate with PieBox Software, except where we expressly permit you to do so via PieBox Software. Where we have granted you such express permission, such use by you of the PieBox Software will be subject to the PieBox Terms of Service and any Additional Terms as notified by us to you.
• Please note that there may be technological measures in PieBox Software that are designed to prevent unlicensed or unauthorised use of PieBox Software or use of PieBox Software in breach of this Policy. You agree that we may use these measures and that you will not seek to disable or circumvent them in any way.

6.3 Breach of this term or muse of PieBox

• We reserve the right, but are not obliged, to investigate any alleged breach of this Policy or misuse of PieBox. If we anticipate, consider or suspect that your PieBox account has or may be used for unauthorized, illegal or improper use of any PieBox services in breach of this Policy, we may at our sole discretion and without notice to you, take necessary action as we deem appropriate to suspend or terminate your access to PieBox and/or blocking messages or content from a particular IP address or domain.
• We may suspend or terminate any user's use of or access to PieBox in accordance with the PieBox Terms of Service. In addition, and to the extent not already allowed by the PieBox Terms of Service, we may report any activity that violates (or may violate) any applicable laws or regulations to appropriate law enforcement or regulatory authorities or other appropriate third parties, and cooperate with such authorities or third parties in any related investigations. Such cooperation may include disclosing:
  • Your Content in accordance with the PieBox Terms of Service;
  • any PieBox-related information that relates to the alleged breach of this Policy or misuse of PieBox;
  • any other information or materials as allowed by the PieBox Terms of Service.
• You are solely responsible for all consequences arising from any information you provide, your application creation/generation services using our services, and your activities through our products. We assume no responsibility for any such consequences. If your activities using our services result in a direct dispute with a third party (including but not limited to any user accessing and using your applications and content (“End Users”)), you shall resolve such disputes with the third party and bear the corresponding legal responsibilities. You shall be liable for any losses incurred by us as a result.

Your Content

The content you input, upload, import, submit, publish, display, create, or otherwise provide in this Service (collectively, "Provided"), including but not limited to Agents, text, URLs, code, or other information, data, datasets, content, documents, or materials provided or provided through this Service, is referred to as "Your Content." You acknowledge and undertake that your Content is original to you or has been legally authorized (including sub-licensing). Subject to compliance with laws and regulations, the intellectual property rights of your Content belong to you or the original rights holder, but you shall comply with the licenses you grant us in this Agreement.

We may use your Content to provide and improve this Service, including performing troubleshooting, diagnostics, security reviews, processing customer support requests, and improving the user experience.

To encourage more people to use this Service, we may use your trademarks and other commercial logos to a reasonable and necessary extent.

You understand and undertake that the Content you provide in this Service is original to you or has been legally authorized. You guarantee that your Content does not infringe on the rights of third parties and complies with laws and regulations and this Agreement. You shall bear all legal liabilities arising from or related to your Content.

If your content contains personal information, you are responsible for that personal information. You acknowledge that you are the rights holder of that personal information, or that your actions comply with the provisions of the Personal Information Protection Law and other relevant laws, and indicate to us that you are processing personal information in accordance with the law.

Your Agent

The agents and other software you create using this service (collectively, "Your Agent") belong to you, but all rights, title, and interests related to this service remain with us.

You may distribute or publish your Agent on third-party platforms. Once you distribute or publish your Agent, you authorize us and other users of this service to use the Agent, and you must ensure that your use of the Agent complies with this agreement, the agreements and other conditions of the third-party platforms, and all legal and regulatory requirements.

8.1 User-Created Spaces and Responsibilities

The Services may allow you to create, customize, publish and operate public-facing websites or other forms of online applications on the our subdomain or a custom domain connected to the Services (collectively, “Spaces” and each, a “Space”) and you may act as the owner and/or operator of a Space (“Space Owner”) in that case. Only one person can act as a Space Owner, which is usually a registered User.

You understand and agree that when you create and/or operate any Space and act as a Space Owner:

• This platform only acts as a platform service provider and is not the operator of any Space or a content publisher of any content, data and materials uploaded, published or displayed on your Space (“Space Content”). You, as the Space Owner, are the independent provider and controller of such Space and all content therein, and are solely responsible for your Space, your Space Content, and all commercial or non-commercial activities you conduct through such Space. This platform is not a party to your relationship with the end users of your Space and shall not bear any responsibility to your Space End Users.
• You are solely responsible for: (a) ensuring that your Space and your Space Content comply with all applicable laws, regulations, and industry standards in any jurisdiction where you operate the Space or where your Space End Users reside. This includes, but is not limited to, laws related to e-commerce, consumer protection, marketing, data protection, and accessibility; (b) ensuring that your Space Content does not violate any third-party rights (including and not limited to, intellectual property rights, privacy rights); (c) providing your Space End Users with your Space’s own privacy policies, cookie policies, terms of use, and refund policies (as necessary) that govern your Space’s interaction with your Space End Users; (d) handling all inquiries, complaints, disputes, and support requests from your Space End Users related to your Space; and (e) payment processing, payment refund and fraud prevention if your Space integrates a payment function, and you further acknowledge, understand and agree that for any transactions involving payments on your Space, you are the merchant of record. This platform is not the seller or merchant of record and has no responsibility for your products, services, or any aspect of the transaction between you and your Space End Users.
• If any Space displays PieBox-related identifiers such as “PieBox” by default due to service characteristics, such identifiers are merely technical usage traces and do not constitute the our endorsement, sponsorship, or recommendation of the Space. Nor do they imply any cooperative, affiliated, or guarantee relationship between the us and you or Space. This platform shall not be liable for the display effect of such identifiers, their removability, or any disputes arising therefrom.

8.2 Local Environment Access Features

Certain features of the Service may require access to your local device environment, including but not limited to browser extensions, desktop applications, or other locally-installed software ("Local Access Features"). By enabling any Local Access Feature, you:

• Grant Company permission to access and operate within your local environment, including utilizing your existing login sessions, authentication tokens, cookies, and network connection;
• Acknowledge that actions executed through Local Access Features may be attributed to you by third-party services and that you are solely responsible for compliance with such third parties' terms of service;
• Accept that we are not liable for any consequences arising from third-party services detecting, restricting, or terminating your access due to automated operations conducted through Local Access Features; and
• Understand that you may disable Local Access Features at any time, but doing so may limit the functionality of the Service.

Your Responsibilities to End Users

Please acknowledge and agree that we provide this service to you personally. Anyone who accesses or uses your Agent is considered your "end user." We have no direct relationship with your end users. We are not responsible for how you handle end user data and personal information.

You are responsible for your use of this service and your actions with the Agent, and have a legal obligation to notify and obtain the end user's consent. Before collecting or using end user information, you must provide clear notice and obtain the necessary consent. Your notices and consents must comply with legal and regulatory requirements. You must have a privacy policy or separate consent notice, and clearly display the aforementioned privacy policy or separate consent notice to all end users, accurately describing the data and information you collect, and how you use and share this data and information with this platform and/or third parties to comply with legal and regulatory requirements.

You must ensure that the Agent you create is age-appropriate for your end users; if you are unsure of your end users' ages, the Agent you create must be age-appropriate.

Your Agent should not be targeted at minors under the age of 18.

You are solely responsible for protecting end user data. If end-user data is leaked or a breach of contract occurs, you must promptly notify us, providing details of the cause, remedies, and preventative measures.

You must promptly respond to end-users' rights to personal information protection and privacy protection in accordance with the law.

You must comply with the Personal Information Protection Law and other laws and regulations. You must require your end-users to comply with laws and regulations.

You shall indemnify and defend against claims against this platform and related services arising from: (1) your development, deployment, or use of plugins, and (2) end-users' use and operation of your Agent. You shall defend and indemnify us, our affiliates, and our personnel.

If your illegal actions result in us or our personnel being liable to third parties, subject to penalties by state authorities, or suffering other economic or reputational losses, you shall indemnify us, our affiliates, and our personnel for such losses.

Trade and Subscription

10.1 Trade

• You may, from time to time, be required to make payments to us as part of your use of the Services (“Fees”). Except as otherwise set forth in any region-specific or Service specific terms, all Fees are non-refundable and exclusive of any Taxes. You agree that you are solely responsible for payment of all Fees and Taxes associated with any such payments. All payments made by you shall be made free and clear of and without deduction for any tax, set-off, withholding or counterclaim.
• You agree to pay all fees charged to your account based on the prices and terms listed on the pricing page, or as otherwise specified in an Order Form. We retain the right to adjust prices at any time prior to accepting an order. Once an order has been accepted, we may still revise the quoted prices if any events beyond our control occur that affect delivery. These events include, but are not limited to, government actions, changes in customs duties, increased shipping charges, higher foreign exchange costs, or any other unforeseen circumstances. Any price changes made for legal reasons on the pricing page will take effect immediately. We reserve the right to correct any pricing errors or mistakes, even after an invoice has been issued or payment has been received.
• The App offers In-App Purchases that are subject to the terms and conditions of the platform through which the App is accessed, as well as these Terms. You must have a valid payment method on file with the platform in order to make any In-App Purchases.
• To use the Services, you are responsible for your own device and any associated charges (e.g., internet connection and data charges). If you are unsure about these charges, please consult with your service provider.

10.2 Automatic Renewal Agreement

Your subscription will be automatically renewed prior to the expiration of your current subscription. For details, please refer to the Automatic Renewal Agreement. Please note that deleting the application from your device will not deactivate your subscription.

Intellectual Property Rights and User Data

• PieBox Intellectual Property Rights
  • We own the copyright, patent rights, and other intellectual property rights (excluding intellectual property rights generated by your use of the "Service") of the "Service" (including but not limited to trademarks, software, technology, programs, code, user interface, web pages, text, graphics, layout design, and electronic documents), as well as other rights protected by law.
  • Rights not expressly granted in this Agreement remain with us, and you must obtain our separate written permission before exercising such rights.
  • You understand and acknowledge that we do not claim any rights to the output of the artificial intelligence model.
• Feedback
  • If you provide PieBox or its Affiliates with any suggestions, ideas, comments, or other feedback about the Services (“Feedback”), PieBox and its Affiliates may use and otherwise exploit that Feedback without restriction and without obligation to you.
• User Data
  • “User Data” means any data, information, media or other content submitted by or on behalf of you or your End Users to the Services, including but not limited to any Personal Data, but excluding any data provided to PieBox or its Affiliates as part of your general Account.
  • You hereby grant to PieBox a non-exclusive, sublicensable license to access, copy, and use User Data to provide the Services, and/or otherwise use such User Data in accordance with these Terms.
  • You acknowledge and agree that PieBox may disclose User Data to third parties with or without notice to you: (1) to comply with applicable laws or protect PieBox’s rights; or (2) to comply with court orders, a lawful government or law enforcement request, or other legal processes. PieBox may also block or remove User Data as required by applicable laws, in which case PieBox will make reasonable commercial efforts to promptly notify you if legally permissible.
  • You are solely responsible for maintaining and backing up User Data. You represent and warrant that: (1) you have all rights required to provide User Data to PieBox, for PieBox to use the User Data as provided for in these Terms, and for you to use in connection with your use of the Services; and (2) User Data, and your use of User Data through the Services does not violate any laws or rights of any person. You retain any Intellectual Property Rights you may have in User Data.

Term and Termination

• Term. These Terms will commence when you accept these Terms or first access, or use the Services and continue until terminated as set forth below (“Term”).
• Termination, Suspension and/or Modification. To the extent permitted under applicable laws, PieBox may, at its sole discretion, terminate these Terms, or suspend, modify, restrict or terminate your access to or use of the Services or any aspect of the Services, in whole or in part, or with respect to a Service Region or territory immediately upon written notice to you if:
  • You violate any provisions of these Terms;
  • You have not paid any Fees or other amounts owed by you to PieBox within 30 days after the applicable due date;
  • PieBox reasonably believes that you or an End User have violated any applicable laws, or engaged in any fraudulent or deceptive activity, in connection with the use of the Services;
  • You enter into liquidation, administrative receivership, bankruptcy or make any voluntary agreement with your creditors or are unable to pay your debts as they fall due;
  • PieBox is required to by applicable laws, court orders or requirements imposed by government bodies, or if PieBox otherwise determines that it is reasonable to do so in order to ensure that PieBox does not violate or risk violation of the same; or
  • Any current or future regulatory or other requirement (1) subjects PieBox to an obligation not generally applicable to businesses operating in a Service Region; (2) would result in difficulty for PieBox to continue offering the affected Service(s); or (3) PieBox reasonably believes may conflict with these Terms or the Services.
• Termination by you. You may terminate your Account and these Terms at any time by following the instructions provided within the Services. Except as set forth in any region-specific terms or Service-specific terms, if you terminate your Account and these Terms, you are not entitled to a refund of any Fees paid to PieBox.
• No Liability for Termination. Except as expressly required by law, if either party terminates these Terms in accordance with the foregoing, neither party will be liable to the other because of the termination, for expenditures or commitments made in connection with these Terms or damages caused by the loss of prospective profits or anticipated sales. Termination will not, however, relieve either party of obligations incurred prior to the effective date of the termination.
• Effects of Suspension. If PieBox restricts or suspends your access to any or all of the Services, or otherwise modifies the Services under these Terms: (a) where Services are suspended, you remain responsible for all Fees accrued through the date of suspension (including where the charges were incurred before suspension date but performance of the relevant obligations were after the suspension date); (b) you remain responsible for any applicable charges for any part of the Services (including any modified portions thereto) to which you have access; and (c) you will not be entitled to any service credits under any applicable SLA for any period of suspension, modification or restriction.
• Effects of Termination. Upon termination or expiration of these Terms: (1) you will pay PieBox any Fees or other amounts owed under these Terms within 30 days of termination or expiration; (2) you will delete the account and remove all user data from the Service; (3) your rights under these Terms shall immediately cease; and (4) upon PieBox’s request, you will use commercially reasonable efforts to return or destroy all PieBox Confidential Information. PieBox has no obligation to make accessible to you any User Data after the termination of these Terms.

Breach of Contract Handling

If you violate this agreement, we have the right to take measures as appropriate, including prior warning, refusal to publish, immediate cessation of information transmission, deletion of your content, short-term ban on your content publication, restriction of some or all account functions, termination of service, permanent account closure, and other measures stipulated by laws and regulations. You shall bear all adverse consequences arising therefrom, such as platform inaccessibility, deletion of account information, deletion of content, or inability to access your account assets or other rights. We reserve the right not to restore deleted content.

We have the right to announce the results of our actions and decide whether to reinstate the relevant account based on the actual circumstances. For suspected illegal or criminal activities, we will preserve relevant records and have the right to report to the relevant authorities and cooperate with their investigations.

We respect and protect intellectual property rights, reputation rights, name rights, privacy rights, and other legitimate rights and interests. If you infringe upon any third party's intellectual property rights, reputation rights, name rights, privacy rights, or other legitimate rights and interests, resulting in complaints, reports, or lawsuits from third parties, we have the right to take necessary measures in accordance with laws and regulations. You shall handle all claims made by third parties and bear all legal responsibilities that may arise therefrom. If your actions cause us and/or our affiliates to be liable to third parties for compensation, or to be subject to penalties by state authorities, or to suffer other economic losses or damage to our reputation, you shall compensate us and/or our affiliates for all losses suffered as a result.

Disclaimer

To the maximum extent permissible under applicable laws, the service and software are provided on an "As is" And "As available" Basis, and neither PieBox nor any of its licensors or affiliates, providers or distributors, make, and PieBox hereby disclaims on behalf of itself and such persons, any representations or warranties, whether express, implied, or statutory, regarding PieBox, any other software or services, or any media or other content submitted, uploaded, stored, transmitted or displayed by or through the services, including any representation, warranty or undertaking:

• That the services or software will be uninterrupted, secure, or error-free or free from viruses or other harmful components;
• Arising out of any course of dealing or usage of trade;
• That user data will not be subject to loss or damage;
• Of non-infringement;
• That the services or software will be secure or compatible with your or your end users' networks, systems, applications, hardware, or devices; or
• That the services will be of merchantable or satisfactory quality or fit for any particular purpose. For the avoidance of doubt, the services are not designed or intended for high risk activities.

Limitation and Liabilities

To the extent not prohibited by applicable law, in no event shall we, our affiliates, senior management, directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, business interruption, or any other intangible damages or losses, arising out of the following reasons, regardless of the theory of liability (contract, tort, or otherwise), and even if we have been advised of the possibility of such damages:

• your use or inability to use the services;
• the unauthorized access to or alteration of your transmissions or data;
• the deletion of, corruption of, or failure to use your transmissions or data on or through the services;
• statements or conduct of any third party on the service; and
• any other matter relating to the services.

Some jurisdictions do not allow the exclusion or limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. At the same time, the maximum aggregate liability of us and our affiliates under this agreement, the software, and the service shall not exceed the amount actually paid by you to us in the last one month preceding the date of liability. These exclusions and limitations apply to the maximum extent permitted by law, regardless of whether a party was advised of the possibility of such losses or if any remedy in this agreement fails its essential purpose.

Please note that we only provide technical support tools, and we are not liable for any direct or indirect loss of profits, business losses, loss of goodwill or reputation, business interruption, or loss of business opportunities arising from your use of our services.

Indemnity

You shall independently bear all liabilities arising out of your violation of these terms or other activities causing damage relating to your use of the services and content from any claims or demands asserted by third parties. If we suffer any losses as a result, you shall indemnify and hold harmless us and our personnel from and against any costs, losses, liabilities, and expenses (including but not limited to litigation costs, arbitration fees, attorney fees, notary fees, announcement fees, appraisal fees, travel expenses, investigation and evidence collection fees, compensation payments, liquidated damages, settlement costs, fines from administrative penalties).

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Singapore, without giving effect to any conflict of law rules or principles.

Dispute Resolution

18.1 Your Dispute with Us

You agree to first contact us for any claim, dispute, or controversy (" Dispute ") arising from or in connection with these Terms, including any question regarding the existence, validity, or termination of these Terms. Both parties agree to attempt to resolve such Dispute in good faith.

For any unresolved Dispute, the parties agree that the Dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of SIAC in force at that time. The arbitration shall take place in Singapore, and the arbitration proceedings and all pleadings and written evidence shall be in the English language, and judgment upon the award rendered by the arbitrators may be entered in any court having jurisdiction thereof. You will only be permitted to pursue claims against us on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding.

18.2 Your Dispute with Third Parties

To the fullest extent permitted by law, any dispute between you and third parties (e.g., service provider, copyright owner) relating to your use of the Services shall be resolved directly between you and such third party. We will not be held liable to any extent for any claims, demands, and damages (actual and consequential) of every kind and nature arising out of or in any way related to your dispute with third parties. You hereby irrevocably release us, defend, and hold us harmless against any and all claims and liabilities arising out of or in connection with your disputes with third parties of any nature.

Miscellaneous

• Headings: The headings of all terms in these Terms are for reference purposes only, have no actual meaning themselves, and shall not be used as a basis for interpreting the meanings of the Terms.
• Severability: If any term or provision of the Terms is held to be invalid or unenforceable by any judicial or administrative authority for any reason, such determination shall not affect the validity or enforceability of the remaining terms and provisions of the Terms. The remaining provisions of the Terms shall remain in full effect and shall be construed in accordance with their terms.
• Languages: If the Terms are made in English, we may provide the Terms in other languages in the future for your reference. In case of any discrepancy, the English version shall prevail.
• No Waiver: Our failure to enforce any provision of the Terms at any time, or our failure to require performance by you of any provision of the Terms, shall not be construed as a present or future waiver of such provisions, nor shall it affect our right to enforce such provision thereafter. Our express waiver of any provision, condition, or requirement of the Terms shall not constitute a waiver of any future obligation to comply with such provision, condition, or requirement.
• Entire Agreement: The Terms, together with any other terms or policies incorporated herein by reference, constitute the entire agreement between you and us governing your use of the Services and replace all prior agreements and communications between you and us in relation to your use of the Services.

Contact Us

If you have any questions or want to learn more about the Services, please contact us at contact@piebox.me.